FAQ

User Guide

Coming with Magento 2 FAQ Knowledge Base extension, the awesome module from Magento 2 platform, gives the customers answers of the common questions. This is one of the fully independent support resources that allow them self-detect the best solution before asking the helpdesk team.

Mageplaza FAQ Knowledge Base’s User Guide will provide the detailed instructions to know How to use on the frontend and How to Config on the backend.

How to Use

Overview of FAQ Page

FAQ page includes 3 main parts: Search Box, FAQ Categories, and Question Listing while the questions are shown under Listing or Accordition depending the chosen style of FAQ page.

https://cdn.mageplaza.com/media/general/neD4yDp.png

How to Configure Frequently Asked Questions (FAQ) page

Settings

  • Login to Amin Panel, Knowledge Base > Settings.

  • On the left panel, choose FAQ option.

  • Open General section, do the following:

    • Enable FAQ module by choosing “Yes” in the Enable field.
    • Enter the title into FAQ name field.
    • Set Url Prefix for the faq link.
    • Allow show FAQs link in the footer link by choosing “Yes”.
    • Set Display Faqs style to the desired option:
      • Listing that shows a list of FAQs
      • Accordion that allow expand/ collapse FAQ list to make FAQ page neater.
    • Choose “Yes” for Enable Bootstrap. If you already had bootstrap CSS library, select “No”.
    • To change Faq’s color, you can choose the color as your need with unlimited colors in the field.
    • Limit search’s result when entering the number for displaying.
    • Set Min chars in search box to show the search’s suggestion.
  • Open SEO section, complete the meta data including title, description, and keywords for your better SEO of FAQ page.

    https://cdn.mageplaza.com/docs/faq-configuration.gif
  • Access Cache Managment link on the top of page to push the cache.

Manage FAQ Categories

  • Login to Admin Panel, FAQ > Manage Categories.

  • Manage clearly all created faq categories through the following columns:

    • Name
    • Enabled
    • Created
    • Modified
    • Action
  • Under Action option, tap Select link, you can edit/ delete any faq category as need.

    https://cdn.mageplaza.com/docs/faq-manage-faq-categories.gif
Create a New FAQ Category
  • On the upper right corner of FAQ Categories workplace, click on Add New FAQ Category button to navigate to New FAQ Category page, you need to do:

    • In the FAQ Category sub-tab, complete FAQ Category Information.
      • Set Name for the new category.
      • Enter Description by WYSIWYG tool. You can tap Show/ Hide Editor button to turn on/ off the tool.
      • Choose “Yes” in the Enable field.
      • Enter URL Key for the friendly SEO if need.
    • Open Article sub-tab, allow assign the new category to more than one available knowledge base article.
    https://cdn.mageplaza.com/docs/faq-create-faq-category.gif
  • When complete, tap Save and Continue Edit or Save Category.

  • Access Cache Managment link on the top of page to push the cache.

Manage FAQ Articles

  • Login to Admin Panel, FAQ > Manage Articles.

  • Manage clearly all created faq categories through the following columns:

    • Name
    • Enabled
    • Created
    • Modified
    • Action
  • Under Action option, tap Select link, you can edit/ delete any faq articles as need.

    https://cdn.mageplaza.com/docs/faq-mange-articles.gif
Create a New FAQ Article
  • On the upper right corner of Articles workplace, click on Add New Article button to navigate to New Article page, you need to do:

    • In the Article sub-tab, complete Article Information.
      • Set Name for the new article.
      • Enter Description by WYSIWYG tool. You can tap Show/ Hide Editor button to use the tool.
      • Choose “Yes” in the Status field.
      • Enter URL Key for the friendly SEO if need.
    • Open FAQ Categories sub-tab, allow assign the new article to more than one available FAQ category.
    https://cdn.mageplaza.com/docs/faq-create-new-article.gif
  • When complete, tap Save and Continue Edit or Save Article.

  • Access Cache Managment link on the top of page to push the cache.

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