Login As Customer

Overview

Mageplaza Login as Customer extension allows the admin to log in to the customer’s account and automatically save those login transactions. In some cases, when customers have problems at My Account page or at Checkout process, this extension is an effective and quick solution. The store owner will promptly solve the problems, thus saving time for both Magento 2 administrators and customers.

How to configure

1. Configuration

From Admin panel, go to Stores > Configuration > Mageplaza > Login as Customer

https://i.imgur.com/j7O7gTN.png

  • Choose Yes to:
    • Enable the module, admin can login to customers’ accounts from backend
    • Display the button Login as Customer on Customer Edit and Order View page at the backend

https://i.imgur.com/jcc7jTM.png

https://i.imgur.com/VTcNPuH.png

2. Login as Customer Logs

From Admin panel, go to Report > Customer > Login as Customer Logs

  • This allows recording all login transactions as customers of any admin at backend.
  • Admin cannot delete or edit the Log
  • Admin only can export the specific logs that they want in CSV or XML forms.

https://i.imgur.com/awQyeLW.png