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FAQs

Q1: How many ways are there to push products to the sales channel?​

There are three ways to push products to the sales channel:

  • Navigate to Manage Feed and click on the sync icon to synchronize.
  • Sync via Settings > Feed schedule > Set automatic sync time by day, week, and hour.
  • Create Scheduled fetch in GMC by pasting the copied Feed URL from our app. Then, you can create the fetch schedule of products manually.

Q2: What is the reason why my domain cannot be verified?​

If your domain cannot be verified, it may be because it has not been verified yet. There is a guide available to verify it immediately if you encounter any issues during the verification process.

Q3: What is a product identifier?​

A product identifier is a unique code or number assigned to each product, typically used to distinguish and identify products in a feed or catalog. Common examples include UPC (Universal Product Code), EAN (European Article Number), and ISBN (International Standard Book Number).

Q4: How many products can be synchronized to GMC?​

The maximum number of syncs is 100 for each feed, and it is calculated by variants, not by the number of products. For example, if you have a product like a t-shirt available in three colors, you will synchronize three variants to GMC.

Q5: What will happen if I choose product selection? Does it mean all products are synced?​

If you choose product selection, you have two options: sync all products or select a specific collection available in your Shopify store.

  • Sync all products: When you select all products, only up to 100 products will be synchronized.
  • Select a collection: You can pick products from a custom collection in your Shopify store to include in the feed. This allows you to have more control over which products are synced.

This flexibility ensures that you can manage your product feed according to your store's needs and the limitations of the feed synchronization process.

Q6: What happens if I change my sales channel account?​

If you change your sales channel account, all data about the feed will be lost. However, the data on GMC will still remain. If you wish to switch it to GMC, you can make the necessary changes.

Q7: What are the requirements for a Shopify store to start Google Shopping?​

The below requirements need to be approved for Google Merchant Center:

  • Sales tax & Shipping rates depend on the country of sale.
  • Maintain an easily accessible page containing contact information on your website.
  • A valid payment provider - will ensure every customer can check out after coming to your site.
  • An online store with a unique domain - A domain can only have a single merchant center associated; this means you cannot use myshopify.com URL for Google Shopping.
  • An active terms of service page.
  • An active refund policy page.
  • A store that is accessible publicly (no password).

Q8: What is the reason for mismatched domains?​

This error indicates that you've included a landing page link (URL) in your data feed that doesn't match the domain registered in your Merchant Center account. Common reasons for this error include:

  • No URL registered in your account: If you're including links to your website in your feed, you must register the website's domain in your Merchant Center account.
  • Mismatched registered URL: The links in your feed must match the website's domain registered in your Merchant Center account.

For more information, read the guide here.

Q9: What is the reason for Pending Initial Review?​

This status occurs when you are new to Merchant Center or when you upload product data to your account for the first time. Google specialists review the provided information to ensure it aligns with product data specifications. Reviews can take up to three days for ads and a few weeks for other features, such as free listings.

Get more information here.