- License
- Updates
- Subscription
- Refunds
- Compatibilities
- Support
- By purchasing a product of Mageplaza:
- The customer will receive source code open 100%.
- The customer will obtain a License Certificate which will remain valid until the Customer stops using the Product or until Mageplaza terminates this License because of the Customer's failure to comply with any of its Terms and Conditions. Each License Certificate includes a license serial which is valid for one live Magento installation only and unlimited test Magento installations.
- You are allowed to customize our products to fit your using purpose.
Mageplaza updates and improves our extensions on a timely basis. All Mageplaza extensions come with free technical support and updates in one year except those for which this term does not apply to (for example: free software).
Mageplaza reserves all rights to determine which products will be updated and when or to discontinue product updates.
- Unlimited access to the present extension code base within the subscription period.
- Free updates for the extensions including feature updates, compatibilities with the latest
- Magento versions, security updates along with that of Magento (Adobe Commerce), bug fixes, and performace enhancement.
- Technical support including debug, handling conflicts and incompatibilities.
All Mageplaza extensions are subscription-based which means the customer has limited access to our product's code base after the default first year of subscription expires. Subscriptions are usually yearly. Extension subscriptions can be cancelled anytime and are renewable.
Subcriptions for Mageplaza extensions guarantee:- The refund request is made after 60 days.
- The extension fails to function as promised but was never reported within the refund period.
- The payment was not proceeded via Paypal.
- The refund request is made for the same product the second time.
- Installation, Support and Customization services are non-refundable.
- Extension subscriptions
- Installation services
- Support packages for free extensions
- Customization services
To guarantee your protection we offer a 60-day money-back guarantee for ALL our software products. If you are dissatisfied with your product before the valid refund window for any reason, you can receive a full refund via your original payment method. Your refund request will be handled within 7 business days.
To request a refund please submit a request containing your Order ID, Transaction ID or Payer email address via our Support system or email support@mageplaza.com
F1. The customer who purchases Mageplaza products (extensions) may get technical support and bug fixing services. Technical support and bug fixing services that come with a product is to handle issues that the customer experience caused by the product.
F2. For extensions purchased before February 01, 2022, 1-year basic technical support is provided free of charge. Technical support for the extension in the following years is provided as a part of its product subscription and may follow the Support License Agreement. The customer may extend the extension subscription in order to receive support services.
F3. For extensions purchased on or after February 01, 2022, Mageplaza provides technical support as a part of the product subscription and it may follow the Support License Agreement. The customer may extend the extension subscription from the second year in order to receive support services.
F4. Mageplaza disclaims responsibility for any technical problems that are caused if:
- The customer does not use the latest version of the extension
- The customer does not use the right version of the extension for the relative Magento and/or PHP version
- The customer uses the edition of the Software that does not correspond to the edition of Magento
- The customer has the extension customized/modified by another third party
- The customer uses Magento which is customized
- The customer uses the extension in combination with third-party software
- The issue is not caused by the extension
F5. From May 01, 2022, no free suppport is provided with Mageplaza free modules. You may buy the support package for your free extensions when shopping on Mageplaza or from your Dashboard
